WEBSITE PRIVACY POLICY

Preveon Specialty Pharmacy
Last Reviewed 8/13/26

Preveon Specialty Pharmacy (“Preveon,” “we,” “us,” or “our”) respects the privacy of our patients, caregivers, healthcare providers, and website visitors. We are committed to protecting the confidentiality and security of personal and health information entrusted to us.

This Website Privacy Policy explains:

The categories of information we collect;
The sources from which we collect information;
Why and how we use information;
When information may be disclosed;
How long information may be retained;
How we protect information; and
The privacy rights that may be available to California residents.

Preveon Specialty Pharmacy does not sell personal information and does not share personal or health information with third parties for their independent marketing, advertising, or promotional purposes.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through the Preveon Specialty Pharmacy website and other online services that link to this Privacy Policy.

Preveon Specialty Pharmacy is a healthcare provider and pharmacy subject to federal and state healthcare privacy requirements, including, as applicable, the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and California healthcare privacy laws.

Certain information collected, used, or maintained in connection with providing pharmacy or healthcare services may constitute Protected Health Information (“PHI”) under HIPAA or medical information protected under California law.

Our use and disclosure of PHI are also governed by our Notice of Privacy Practices.

If there is a conflict between this Website Privacy Policy and our Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices and applicable healthcare privacy laws will control.

2. CATEGORIES OF INFORMATION WE COLLECT

The information Preveon collects depends on how you interact with us.

A. Identifiers and Contact Information

We may collect:

First and last name
Mailing or physical address
Email address
Telephone number
Date of birth
Other identifying or contact information you provide

B. Patient and Healthcare Information

When necessary to provide pharmacy or healthcare services, we may collect:

Prescription information
Medication information
Diagnosis information
Medical or treatment information
Prescriber information
Healthcare provider information
Allergies or other relevant clinical information
Information necessary to coordinate pharmacy or infusion services
Other health-related information provided to Preveon

This information may constitute PHI or medical information protected by federal or California law.

C. Insurance and Benefits Information

We may collect information necessary to verify coverage and coordinate payment, including:

Health insurance information
Health plan information
Pharmacy benefit information
Member or subscriber information
Information related to benefits verification
Prior authorization information
Copayment or financial-assistance information

D. Communications

We may collect information you provide when you:

Contact Preveon;
Submit a website form;
Request information;
Communicate with our pharmacy;
Send us a message; or
Otherwise interact with our website or services.

E. Internet and Electronic Activity

When you visit our website, certain technical information may be collected automatically, including:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Pages visited
Date and time of access
Referring website or source
Website interaction and usage information
Cookies and similar technical identifiers

F. Sensitive Personal Information

Depending upon your interaction with Preveon, information we receive may qualify as sensitive personal information under California law, including certain health, insurance, account, authentication, or other information.

Preveon uses sensitive information only as reasonably necessary and appropriate to provide and support pharmacy and healthcare services, operate our organization, protect information and systems, comply with applicable requirements, and for other purposes permitted by law.

3. SOURCES OF PERSONAL INFORMATION

Preveon may obtain personal information from:

You directly;
Your authorized caregiver or representative;
Prescribers;
Physicians and other healthcare providers;
Hospitals, clinics, and healthcare facilities;
Health plans and insurance companies;
Pharmacy benefit managers;
Manufacturers and patient-support programs, where appropriate;
Vendors and service providers acting on our behalf;
Referral sources;
Our website and information systems; and
Other sources permitted or required by law.

4. HOW WE USE PERSONAL INFORMATION

Preveon uses personal information for legitimate pharmacy, healthcare, administrative, operational, security, and legal purposes.

These purposes may include:

Processing prescriptions and referrals;
Providing specialty pharmacy and infusion-related services;
Communicating with patients, caregivers, prescribers, and healthcare providers;
Coordinating patient care;
Conducting benefits investigations;
Verifying insurance eligibility and coverage;
Obtaining prior authorizations;
Coordinating financial assistance when applicable;
Dispensing medications;
Coordinating medication delivery;
Scheduling or coordinating pharmacy or infusion services;
Providing medication counseling and clinical support;
Managing prescription refills;
Responding to questions and requests;
Maintaining patient and pharmacy records;
Processing payment and reimbursement;
Performing quality assurance and healthcare operations;
Operating and maintaining our website;
Protecting our systems and information;
Detecting and preventing fraud, misuse, or security incidents;
Meeting legal, regulatory, contractual, licensing, and accreditation requirements; and
Other purposes permitted or required by applicable law.

Preveon does not use information submitted through our website to allow unrelated third parties to independently market or advertise products or services to you.

5. DISCLOSURE OF PERSONAL INFORMATION

Preveon does not sell or rent personal information.

Preveon does not disclose personal or health information to unrelated third parties for those parties’ independent marketing, advertising, or promotional purposes.

Information may be disclosed when reasonably necessary or permitted for legitimate healthcare, pharmacy, business, or legal purposes.

Depending on the circumstances, recipients may include:

Prescribers and other healthcare providers involved in your care;
Health plans and insurance companies;
Pharmacy benefit managers;
Healthcare facilities;
Vendors and service providers performing services on behalf of Preveon;
Business associates subject to appropriate privacy and security requirements;
Medication manufacturers or patient-support programs when permitted and appropriate;
Accreditation organizations;
Auditors and professional advisors;
Government agencies and regulatory authorities;
Law enforcement when permitted or required by law; and
Other persons or organizations authorized by you or permitted or required by law.

When information constitutes PHI, its use and disclosure are governed by HIPAA, applicable California healthcare privacy laws, and our Notice of Privacy Practices.

6. NO SALE OR THIRD-PARTY MARKETING

Preveon Specialty Pharmacy:

Does not sell personal information for monetary consideration;
Does not sell Protected Health Information;
Does not share personal or health information with unrelated third parties for their independent marketing, advertising, or promotional purposes;
Does not provide information submitted through our website to unrelated companies so that they can independently market products or services to you; and
Does not use PHI for marketing except as permitted by applicable law and subject to any authorization required by law.

If Preveon’s practices change in a manner that triggers additional California opt-out requirements, Preveon will provide the notices and mechanisms required by applicable law before engaging in those practices.

7. COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies for purposes such as:

Providing necessary website functionality;
Maintaining website security;
Remembering website preferences;
Understanding general website usage;
Detecting technical problems; and
Improving website performance.

Preveon does not knowingly use tracking technologies to sell PHI or disclose PHI to third parties for their independent advertising or marketing purposes.

We evaluate the use of website technologies on pages that collect or transmit health-related information and seek to use such technologies consistently with applicable healthcare privacy requirements.

8. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS

Some browsers and devices provide “Do Not Track” settings or other privacy preference mechanisms.

Because there is not a single universally accepted standard for all Do Not Track signals, our website may not respond to every browser-based Do Not Track setting.

Where applicable California law requires Preveon to recognize a valid opt-out preference signal regarding the sale or sharing of personal information, Preveon will process such signals as required by applicable law.

Because Preveon does not sell personal information or share it with third parties for cross-context behavioral advertising as described in this Policy, such an opt-out may not result in a change to our current practices.

9. DATA RETENTION

Preveon retains personal information only for as long as reasonably necessary and proportionate to accomplish the purposes for which the information was collected or processed and to comply with applicable legal, regulatory, contractual, accreditation, healthcare, and record-retention requirements.

Retention periods may vary depending on the type of information.

For example:

Website inquiry information is retained for the period reasonably necessary to respond to and document the inquiry;
Technical and security information is retained for the period reasonably necessary for website operation, security, troubleshooting, and compliance;
Patient, prescription, and healthcare records are retained in accordance with applicable pharmacy, healthcare, legal, contractual, and regulatory record-retention requirements.

Preveon does not intend to retain personal information for longer than reasonably necessary for the disclosed purpose unless retention is required or permitted by law.

10. CALIFORNIA PRIVACY RIGHTS

California residents may have certain rights concerning personal information under the California Consumer Privacy Act (“CCPA”), as amended, and other applicable California privacy laws.

The applicability of particular rights may depend on the nature of the information, the relationship between the individual and Preveon, and applicable statutory exceptions or exemptions.

Where applicable, California residents may have the right to:

Know/Access: Request information about personal information Preveon has collected, used, disclosed, sold, or shared, as applicable;
Delete: Request deletion of certain personal information, subject to applicable exceptions;
Correct: Request correction of inaccurate personal information;
Opt Out: Opt out of the sale or sharing of personal information where applicable;
Limit: Limit certain uses and disclosures of sensitive personal information where applicable;
Data Portability: Receive certain personal information in a portable format where required; and
Non-Discrimination: Not receive discriminatory treatment for exercising privacy rights provided by California law.

Healthcare Information

Some information maintained by Preveon is subject to HIPAA, California medical privacy laws, or other healthcare-specific privacy laws.

Accordingly, certain information or processing activities may be exempt from some provisions of the CCPA or subject to separate privacy rights and procedures.

Patient rights regarding PHI are described in Preveon’s Notice of Privacy Practices.

11. HOW TO SUBMIT A CALIFORNIA PRIVACY REQUEST

To exercise a privacy right that applies to your personal information, you may contact:

Preveon Specialty Pharmacy – Privacy Officer

Telephone: 877-842-5181

Email/Web Request: info@preveonspecialty.com

Mail: Preveon Specialty Pharmacy
Attn: Privacy Officer

198 N. Arrowhead Ave. , San Bernardino, CA 92408

Please describe the nature of your request and provide sufficient information for us to identify the records or information involved.

Preveon may need to verify your identity before completing a request. Verification information will be used for the purpose of verifying the request.

An authorized agent may submit a request on behalf of a California resident when permitted by applicable law. Preveon may require appropriate documentation demonstrating the agent’s authority.

We will respond to verified requests within the timeframes required by applicable law.

12. NOTICE AT COLLECTION FOR CALIFORNIA RESIDENTS

At or before the point at which personal information is collected, Preveon provides notice regarding the categories of information collected and the purposes for which that information will be used, as required by applicable California law.

Depending on how you interact with Preveon, we may collect:

Identifiers and Contact Information Examples include name, address, email address, telephone number, and date of birth.

Purpose: To identify and communicate with individuals, respond to requests, provide pharmacy services, and maintain appropriate records.

Health and Medical Information Examples include prescription, medication, diagnosis, treatment, prescriber, and other healthcare information.

Purpose: To provide pharmacy and healthcare services, coordinate care, process prescriptions, conduct clinical activities, and comply with applicable requirements.

Insurance and Financial Information Examples include health plan information, pharmacy benefit information, insurance identifiers, coverage information, and information necessary for payment.

Purpose: To verify benefits, process claims, obtain authorizations, coordinate financial assistance where applicable, and obtain payment for services.

Internet or Electronic Activity Information Examples include IP address, browser/device information, website usage, and security information.

Purpose: To operate, secure, troubleshoot, and improve our website and information systems.

Communications Examples include information submitted through forms, inquiries, emails, or other communications.

Purpose: To respond to requests, communicate with you, and provide requested pharmacy or healthcare services.

Sale or Sharing: Preveon does not sell these categories of personal information and does not share personal or health information with third parties for their independent marketing, advertising, or promotional purposes.

Retention: Each category is retained only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable healthcare, pharmacy, legal, regulatory, contractual, accreditation, security, and record-retention requirements.

For additional information, please review this complete Website Privacy Policy.

13. PROTECTED HEALTH INFORMATION AND HIPAA

Information provided to Preveon in connection with pharmacy or healthcare services may constitute PHI under HIPAA.

HIPAA provides additional protections and patient rights regarding such information.

Patients may have rights including the ability to:

Request access to certain health information;
Request correction or amendment of certain information;
Request certain restrictions;
Request confidential communications;
Obtain an accounting of certain disclosures; and
File a privacy complaint.

For complete information regarding Preveon’s uses and disclosures of PHI and your rights regarding PHI, please review our Notice of Privacy Practices.

14. SECURITY

Preveon maintains reasonable administrative, technical, and physical safeguards designed to protect personal and health information from unauthorized access, acquisition, use, alteration, disclosure, or destruction.

However, no website, electronic system, or Internet transmission can be guaranteed to be completely secure.

Users should not submit sensitive medical, prescription, financial, or insurance information through ordinary unsecured email or other unsecured communication methods unless specifically instructed by Preveon to use an appropriate secure method.

15. CHILDREN’S PRIVACY

Our general website is not directed to children for the purpose of independently collecting personal information from them.

Information concerning a minor may be collected when necessary to provide pharmacy or healthcare services and may be provided by a parent, legal guardian, healthcare provider, or other authorized individual in accordance with applicable law.

16. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

Preveon does not control and is not responsible for the privacy or security practices of independent third-party websites. We encourage users to review the privacy policies of websites they visit.

17. CHANGES TO THIS PRIVACY POLICY

Preveon may periodically update this Privacy Policy to reflect changes in our privacy practices, services, technologies, or applicable laws.

When material changes are made, Preveon will provide notice as required by applicable law, which may include posting an updated Privacy Policy on our website.

The “Last Updated” date at the top of this Policy identifies when this Privacy Policy was most recently revised.

18. CONTACT INFORMATION

Questions regarding this Privacy Policy or Preveon’s privacy practices may be directed to:

Preveon Specialty Pharmacy
Attn: Privacy Officer

198 N. Arrowhead Ave. , San Bernardino, CA 92408

Telephone: 877-842-5181
Email: info@preveonspecialty.com

Patients with questions regarding their Protected Health Information should contact Preveon’s Privacy Officer or review our Notice of Privacy Practices.