Patient Information
Appeals
If your health plan does not cover your medications, or you disagree with the benefits or coverage of your medications, you may be able to file an appeal with your health plan. Contact your health plan for more information.
Returned Products Policy
The law forbids the resale or reuse of prescription drugs or items that were previously dispensed. As a result, no credit can be given for any unused or excess products. Follow the instructions given with your medication regarding safe disposal or give us a call at 877-842-5181. for more information.
Returning Supplies and Equipmen
Once supplies have been delivered to your home, Preveon Specialty cannot reuse them. Keep the supplies you may be able to use in the home and dispose of the rest properly. If you have any questions about disposal, please call 877-842-5181..
Drug Claims
Preveon Specialty takes care of the billing of your medication(s) on your behalf. However, you may still have to pay a part of the cost, which is called a co-payment. You will be responsible for paying your co-payment when you order your medication or refills. During the refill call, we will tell you exactly how much you need to pay and if you are in-network or out-of-network and the difference in cost.
Medical Insurance Claims
Preveon Specialty will bill all medical insurance claims for you but you may still be responsible for paying a co-insurance and/or deductible amount.
Outstanding Balances
If for any reason you owe a balance, the balance will need to be paid before your next refill. We accept Visa, MasterCard, American Express, and Discover credit cards. You may also write us a check and mail it to us.
Payment Plan
If you need help in arranging a payment plan for the money you owe, please call our pharmacy at 877-842-5181.. If you get a check from the insurance company, you should send it to PreveonSpecialty with a copy of the Explanation of Benefits (also known as the EOB) statement youreceived.
Making Decisions About Your Healthcare
Advance Directives are forms that say, in advance, what kind of treatment you want or don’t want under serious medical conditions. Some conditions, if severe, may make you unable to tell the doctor how you want to be treated at that time. Your Advance Directives will help the provider give you the care you would wish to have. Call our pharmacy at 877-842-5181. or visit our website at specialty.preveon.com to learn more.
